TrustTrust · Reliability

Operational reliability

Our infrastructure is designed for continuous availability with redundancy, automated failover, and transparent monitoring across every layer of the stack.

Uptime SLAs

99.95% uptime commitment for all production API endpoints, backed by contractual service level agreements
Financial credit remedies for any month where availability falls below the committed threshold
Transparent uptime reporting via our public status page with historical availability data

Multi-region redundancy

Active-active deployment across multiple cloud regions with automatic failover and geographic load balancing
Data replication with synchronous writes to ensure zero data loss during regional outages
Edge caching and CDN integration for low-latency content delivery across global points of presence

Disaster recovery

Recovery time objective (RTO) of under 4 hours and recovery point objective (RPO) of under 1 hour for all critical services
Automated daily backups with geo-redundant storage and quarterly restore testing to verify recoverability
Documented business continuity plan covering infrastructure, personnel, and communication procedures

Real-time monitoring

24/7 infrastructure monitoring with automated alerting on latency anomalies, error rate spikes, and resource utilisation thresholds
Distributed tracing across all microservices for rapid root cause identification and performance analysis
Public status page with real-time health indicators, incident updates, and scheduled maintenance notifications

Need the full evidence pack?

Request our comprehensive trust pack containing the security whitepaper, available SOC 2 Type II programme artefacts (subject to programme status), data processing agreement template, sub-processor list, and penetration test executive summary. Available to prospective and current customers under NDA.